Refund Policy

At Mogadeal, we are committed to providing a smooth and hassle-free shopping experience for both users and sellers. Please review our Refund Policy carefully before making a purchase. By using our platform, you agree to the terms and conditions of this policy.

1. Payment Method

All transactions on Mogadeal are processed through Cash on Delivery (COD). We do not accept online payments, and all payments are made directly to the seller upon delivery of the product. Since we do not handle online payments, any refund requests will be processed directly between the buyer and the seller.

2. Cancellation of Orders

• If you wish to cancel your order before it is shipped or delivered, you must contact the seller directly through the platform. Please ensure that you inform the seller as soon as possible to avoid any shipping or delivery costs.
• Once the order is shipped or delivered, cancellation may not be possible unless mutually agreed upon by the seller and the buyer.

3. Refund Requests

Refund requests will be considered under the following circumstances:

• Product Damaged or Defective: If the product is delivered damaged, defective, or is not as described, you can request a refund by contacting the seller. Please provide clear evidence (such as photos) of the damage or defect when contacting the seller.

• Incorrect Product Received: If you receive a product that is not what you ordered, you may request a refund. Contact the seller with details about the issue, and the seller will provide a resolution, which may include a return or exchange.

• Non-Delivery of Product: If the product is not delivered within the expected time frame, please reach out to the seller to resolve the issue. Refunds may be considered if the product is not delivered as agreed upon.

4. Refund Process

Since Mogadeal operates on a Cash on Delivery (COD) basis, refunds will be processed between the buyer and seller. The process is as follows:

• Contact the Seller: If you believe you are entitled to a refund, please contact the seller directly through the platform’s messaging system. You will need to provide evidence of the issue (e.g., photos of a damaged product or a description of the issue).

• Seller Resolution: The seller will review the refund request and may offer a solution, such as sending a replacement product, issuing a credit note, or processing a refund.

• Refund Method: Refunds, if agreed upon, will be processed by the seller. In the case of damaged or incorrect products, the seller may arrange for a return of the product and issue a refund in cash at the time of the product collection or upon successful delivery of the returned item.

5. Return Policy

• If a product is eligible for a refund, you may be required to return the product to the seller. The return shipping costs (if any) may be covered by the seller or the buyer, depending on the agreement between both parties.

• The product must be returned in its original condition with packaging, tags, and accessories, if applicable, in order for the refund to be processed.

6. Non-Refundable Items

Certain items may be non-refundable based on the seller’s policies, including but not limited to:

• Personalized or custom-made products.
• Perishable items, if applicable.

7. Disputes Between Buyers and Sellers

In the event of a dispute regarding a refund request or product issues, Mogadeal serves only as a platform connecting buyers and sellers. We encourage open communication and resolution between the parties involved. Mogadeal is not liable for any disputes or financial transactions between buyers and sellers.

8. Changes to the Refund Policy

Mogadeal reserves the right to update or modify this refund policy at any time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. We recommend that you review this policy periodically for any updates.

9. Contact Us

If you have any questions regarding our Refund Policy or need assistance with a refund or order issue, please contact us:

Email: feedback@mogadeal.com